Check out my Frequently Asked Questions below. If you still need help please contact me at hello@introvertsretreatbox.com.
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How does a subscription work?
Once you subscribe you'll be able to choose a book from my collection. I'll pack and ship your first box within a week.
Then your subscription will renew on the 15th of the month for the following box that ships the first week of the month.
Subscriptions continue until you cancel, including the 3, 6 and 12 month prepaid options. But no worries, I"ll email you before your renewal date and you can go ahead with the renewal, skip a month, or cancel.
When do I choose my book and when do my boxes ship?
My monthly books are the best kind because – drumroll please – you get to pick them! Each month, you’ll get to select from our catalogue of new novels.
For your first box you'll get your instructions right away. I'll get your first box packed and shipped soon after,
For following months, I'll send you a book selection email on the 15th. Please choose your book by the 22nd so I can ship your box the first week of the following month.
How do I track my order?
Before I ship your box I'll send you an email with tracking information.
How can I cancel my membership (without talking to anyone)?H
You can cancel your subscription in your account portal. Or email me at hello@introvertsretreatbox.com and I'll take care of it for you. :)
Gift subscriptions don't renew and cancel automatically after the final box is shipped. If you're a gift recipient and you'd like to continue - just let me know and I'll help you get started.
Can I get a refund if I forget to cancel?
Yes, you can – I want you to be happy – but you'll need to act fast. Once I ship your box, it will be too late to give you a refund for that box. I'll send you pre-renewal notifications so there are no surprises as to when your next box will ship, so be sure to request a cancelation before you next renewal or ship date.
Will you let me know when my next box is going to ship?
Yes, I’ll send you emails reminding you of when your subscription is set to renew and also when your box is ready to be shipped out.
Where do you ship?
I ship our monthly books and retreat kits all around the US, including Alaska, Hawaii, and military bases, and Canada. Please note Canadian shipping fees do not include VAT tax.
There are other introverts in my life. Can I give Introverts Retreat Box as a gift?
Absolutely. Go to the subscription and gifting page and select a 1, 3, 6 or 12 month subscription. Add your recipient's contact information and a gift message, and then choose the date you want the email notification to be sent.
Your recipient will set up their own account, customize their box and become the happiest introvert ever.
What types of snacks are in the boxes?
I include sweet, artisan snacks in my monthly book + retreat boxes. I love to send chocolate, but only from October through May. The rest of year's treats may not be as chocolaty - but still are delicious. I can accommodate dietary concerns and allergies as well - please email me at hello@introvertsretreatbox.com and let me know.
I don’t like what’s in my box. Can I return it?
Because my boxes contain consumable items, I cannot accept returns. However, I'll be happy to replace a book that you don’t like – that’s my Best Book Promise – and I’ll also replace any damaged items. If there's anything you don't like in the box, consider using it as a gift for someone you like (or don’t!).
I subscribed through Cratejoy, where do I log in? What else should I know?
You can login at Cratejoy.com and find your account information there.
I have another question. Can I call you?
Remember where you are, honey. This is Introverts Retreat. I'm an introvert so all phone calls go straight to voicemail. Email is the best (and only) way to reach me. Use the contact page or send me a lovely message at hello@introvertsretreatbox.com.