FREQUENTLY ASKED QUESTIONS —

FAQ

No. 1

All boxes ship during the first week of each month. Subscriptions automatically renew on the 15th of each month for the following month. With this schedule, you can eagerly anticipate the arrival of your next box without any interruption to your literary adventure.

No. 2

My monthly books are the best kind because – drumroll please – you get to pick them! Each month, you’ll get to select from our catalogue of new novels.

I'll send you a book selection email on the 15th. Choose your book by the 22nd so I can ship your box the first week of the following month.

For example: 
May 10: You sign up for a monthly subscription to Introverts Retreat and get the link to the current book selection in your receipt email.
June 1-7: Your first box ships.
June 15th: Your subscription renews, you get your next book notification email, and your box ships the first week of July.

And so on...

No. 3

If we have to break up, then I prefer to do it over text. Just kidding – you can cancel your subscription by accessing your account on my website and follow the on-screen instructions. If you have signed up for a multi month commitment plan you will still be charged for--and receive--the remaining boxes even if you cancel before the end of your commitment term. If you choose to cancel early, we require a $25 cancelation fee. 
 
P.S. I’ll miss you.

No. 4

Yes, you can – I want you to be happy – but you'll need to act fast. Once I ship your box, it will be too late to give you a refund for that box. I'll send you pre-renewal notifications so there are no surprises as to when your next box will ship, so be sure to cancel before you next renewal or ship date.

No. 5

Yes, I’ll send you emails reminding you of when your subscription is set to renew and also when your box is ready to be shipped out.

No. 6

I ship our monthly books and retreat kits all around the US, including Alaska, Hawaii, and military bases. 

No. 7

Sure. I offer gift certificates (you choose an amount).  

No. 8

I include sweet, artisan snacks in my monthly book + retreat boxes. I love to send chocolate, but only from October through May. The rest of year's treats may not be as chocolaty - but still are delicious. I can accommodate dietary concerns as well - please email me at Shereen@introvertsretreatbox.com.

No. 9

Because my boxes contain consumable items, I cannot accept returns. However, I'll be happy to replace a book that you don’t like – that’s my Best Book Promise – and I’ll also replace any damaged items. If there's anything you don't like in the box, consider using it as a gift for someone you like (or don’t!).

No. 10

You can find your account info on Cratejoy.com. 

No. 11

Remember where you are, honey. This is Introverts Retreat Box. I'm an introvert so all phone calls go straight to voicemail. Email is the best (and only) way to reach me. Send me a lovely message at shereen@introvertsretreatbox.com.

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